Terms of Use

Purchaser agrees to be committed to the full payment regardless of whether they complete the mentorship or not.

The Purchaser is legally bound to complete all payments as entered to upon the agreement made with this purchase.

No refunds are provided due to the nature of the program.

By making this purchase you're agreeing to the full T&Cs of Alexandria Valenzuela:

Introduction

These Terms and Conditions set out how you, the user, can use this Site and access my offers and services. Please read them carefully.
It is really important to me that you understand your rights, what you are purchasing, your obligations to me and my obligations to you. If any part of these terms are unclear please contact via email [email protected] and we would be happy to provide more support.
My Privacy Statement is set out in a separate page and confirms how I use data relating to you and it forms part of these Terms of Use. You can find my Privacy Statement here: https://lexi-valenzuela.teachable.com/p/terms
These terms may change from time to time and the terms in force at any time will be displayed on this page.

My Courses, Services and Programs

These terms cover all of my courses, services and products as available to purchase including my Masterminds, my Audits and my 1:1 Coaching Services, collectively, my Offers.
You will be able to find out the details of each of my Offers on the sales page on my website. Please read the relevant sales page carefully as each of my Offers differs in content, further, I may vary the content and material within each of my Offers from time to time, so do read the description in full before purchasing.
I shall deliver my Offers with reasonable care and skill consistent with best practice and the required standards of my industry.
I agree to comply with all relevant regulations, guidance, standards and codes of conduct that apply or are relevant to the provision of each of my Offers.
From time to time I may be required to undertake changes or amendments to my Offers or my systems and processes, which includes routine and unexpected maintenance. I shall not be liable for any lack of accessibility to my Offers or my systems or processes which is caused due to routine or unexpected maintenance.
My Offers relate to business and have been created specifically for business owners and business purposes.
I shall use my reasonable endeavors to deliver my Offers within the timescale as set out on each sales page, however, time shall not be of the essence for delivery.
While I shall make every effort to deliver my Offers in accordance with the details as set out on each sales page, I reserve the right to amend, revise or make changes to my Offers or cancel, amend, change or reschedule any part as is reasonably required by me without any notice to you. Where changes or amendments are made, I shall ensure that my Offers still matches the description provided to you at the time of your purchase, save that I shall not be prevented from making any beneficial changes to my Offers which mean that the original description is enhanced. I shall not be liable for any changes or cancellations that are made to my Offers.
Should unforeseen or extenuating circumstances arise, I may have to reschedule certain elements of the offering such as coaching sessions. Where possible I will reschedule for the next available date to suit you and us. In certain circumstances, such as ill health, medical or maternity related issues relating to one of my coaches, I may have to pause service delivery. In those instances, any payment plans will continue in force and payments should be made on the same dates as agreed, and the service delivery will resume as soon as the coach has recovered.
I am allowed to take vacation or periodic days off within reason and will provide reasonable notice to you.
In delivering my Offers, I may engage the services of my employees, contractors and other third-party providers as I deem necessary.
When you purchase my Offers, I may provide you with resources, materials, information, guidance notes, video and other content (“Content”). By completing your order and purchase you agree and accept that all such material remains my confidential intellectual property and belongs solely and exclusively to me and can only be used by you in connection with your use of my Offers. On purchase you are granted a license for personal use of the Content. That license does not permit you to copy, distribute, edit or share, for profit or non-profit, with any third parties, without my express consent.
Some of my Offers include live training elements such as calls, video calls, live coaching or information sessions (“Sessions”), the dates and times of these Sessions will be arranged by me and notified to you by email. It shall be your responsibility to attend the Sessions as arranged and no alternative or replacement dates or times shall be offered if you are unable to attend for whatever reason.

Your Obligations
By placing an order through my Website or completing an invoice through Stripe or Paypal, warrant that you: are legally capable of entering into binding contracts; are at least 18 years of age; and will ensure that all of the information that you provide to me is true and accurate and up to date
I shall contact you using the email address that you provide to me and it shall be your responsibility to contact me if that changes. Where I need to provide you with information, I shall do this via email or by posting information on my Website.
Within some of my Offers there are group training elements which means that you will be provided my services alongside others. You should be aware that sessions will be recorded and that your participation will be recorded and available for others to view.
All participants are requested to be kind and courteous to others in the group at all times. Alexandria Valenzuela reserve the right to remove any participant from the group immediately should I consider that there has been inappropriate behavior. Alexandria Valenzuela does not tolerate bullying, racism or sexism of any kind.
Alexandria Valenzuela requires that all participants respect the rights of others in respect of their behavior and privacy. I will not be responsible for the action of any participant, including for any disclosures made by any participant based on information which has been shared within group elements of my Offers, and each participant should be aware that while all participants have been requested to maintain the strictest confidentiality, private information should not be shared if wider disclosure could cause further implications.
You accept that as part of your participation in my Offers that you may be required to review and make decisions concerning your business and career, finances, education and development and that any such reviews, subsequent decisions, implementation and action will be your sole responsibility and that I shall not be liable for your failure to make decisions, put into action plans or strategy, or for any results whether direct or indirect arising out of your access to my Offers or any other Services provided by me.
Except as expressly provided in this Agreement, Alexandria Valenzuela, does not make any guarantees, representations, or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall Alexandria Valenzuela Coaching, be liable to the Client for any indirect, consequential, or special damages. Notwithstanding any damages that the Client may incur, the entire liability of Alexandria Valenzuela Coaching, and the Client’s exclusive remedy, shall be limited to the amount paid by the Client under this Agreement.
EXCEPT AS EXPRESSLY PROVIDED HEREIN, ALEXANDRIA VALENZUELA AND THE COACH HEREBY EXPRESSLY DISCLAIM ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THE GOODS AND/OR SERVICES PROVIDED, WHETHER EXPRESS OR IMPLIED, WHETHER WRITTEN OR ORAL, AND WHETHER ARISING AT LAW, IN EQUITY, BY CONTRACT, COURSE OF PERFORMANCE, COURSE OF DEALING, USAGE OF TRADE OR OTHERWISE, INCLUDING, WITHOUT LIMITATION (A) THE WARRANTY OF MERCHANTABILITY, (B) THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, (C) ANY WARRANTY OF TITLE, OR (D) ANY WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY.
You accept that access to my Offers is not a substitute for counseling or other therapy services. In the event that you are undergoing medical or other professional help concerning your mental health then you should inform your practitioner of your intention to access my Offers and the extent of the services being provided and inform me if appropriate and relevant. None of the content within my Offers, whether handouts, trainings, meditations, visualizations, hypnosis recordings or any other materials constitute medical advice, nor are they a substitute for professional mental health advice.
I explicitly state, that I, am not holding myself out to be a lawyer, accountant, therapist, counselor, doctor, or any other kind of position in any way at any time before, during or after my Offers. You acknowledge that Alexandria Valenzuela is not a psychologist, therapist attorney, or financial advisor, and services do not replace the care of other professionals. Nothing contained in my Offers is intended to be a substitute for other business tools and services you may need. Alexandria Valenzuela, is not providing legal or financial advice in any way. You should always seek the advice of an attorney, accountant, or financial manager regarding your legal or financial situation. Coaching and/or consulting is in no way to be construed or substituted as psychological counseling or any other type of therapy or advice.
Any testimonials, earnings, or examples shown through my website, programs, and/or services are only examples of what may be possible for you. There can be no assurance as to any particular outcome based on the use of my Offers, programs and/or services. You acknowledge that I have not and do not make any representations as to the future income, sales, or potential profitability or loss of any kind that may be derived as a result of use of my Offers
I may provide you with information relating to products that I believe might benefit you, but such information is not to be taken as an endorsement or recommendation. I am not responsible for any adverse effects or consequences that may result, either directly or indirectly, from any information or coaching provided.
I may provide you with third-party recommendations for such services as photography, business, health, or other related services. You agree that these are only recommendations and I will not be held liable for the services provided by any third-party to you. I am not responsible for any adverse effects or consequences that may result, either directly or indirectly, from any information or services provided by a third-party.
Throughout our time together, if something isn’t aligning with you, please let me know so we can address it and re-evaluate how we conduct our meetings
In the event you choose to share comments, information, content, photos, graphics or images (“Client Content”) with me then in doing so you accept that you are granting to me, free of charge, permission to use such Client Content in any way as part of my business services (such uses shall include advertising and marketing) and that you shall not receive any remuneration for such use.
Where you choose to share Client Content with me, you confirm that you have the legal right to share that Client Content and that it does not infringe any third party’s intellectual property or other rights.
Where you provide me with a testimonial, review or similar information (“Review”) then in doing so you consent for me to exhibit, copy, publish, distribute, use on my Website or any of my pages, my social media sites or in my advertising and marketing campaigns or email communications, your Review or part of your Review, as I reasonably require to lawfully promote my business. You accept and understand that you can amend your consent at any time by emailing me.
In the event you have any concerns as to any aspect of my delivery of my Offers you agree to notify me of such concerns by email to [email protected] as soon as possible and allow me reasonable time to investigate your concerns and resolve them before you take any further action, such as stopping payment or making any chargeback request or similar claim.
You agree that during your access to my Offers, and for a period of 12 months afterwards, that you shall not solicit any of my Clients or prospective clients without my express consent, such consent not to be unreasonably withheld.
You agree that for the duration of your access to my Offers, and for a period of 12 months afterwards, that you will not employ, engage or attempt to induce, employ, solicit or entice away from me any of my employees, or contractors that were engaged, employed or contracted to me at any point during the period of your access to My Offers, without my express consent in writing, such consent not to be unreasonably withheld.
In the event you refuse or fail to comply these terms I shall be entitled to terminate your access to my Offers and no refund will be provided.
You agree to indemnify and hold me harmless for any action taken against me due to your violation or disregard of these terms.

Coaching Style
Alexandria Valenzuela uses a combination of ICF standard Coaching methods + mentorship, but for programs that focus on private mentorship I will use coaching technique on a needs basis or at the request of you.
For offers with 1:1 or group calls - You are responsible for coming prepared to each call and knowing what areas you’re needing the most support with. You are expected to ask questions, participate, and be prepared.
All calls will be focused on Alexandria's framework (could be adjusted throughout the program) and all 1:1 calls should be also focused on scaling, sales, and marketing.
Alexandria is NOT a mindset coach.

Methodology
I will employ a range of methodologies, including coaching, and mentorship. You agree to be open minded and partake in methods proposed. You understands that I make no guarantees as to the outcome of the sessions or package.

Accessing to My Offerings and My Contract
Your order and purchase of any of my Offers is a contractual offer. My acceptance is indicated when I send your confirmation email (“Confirmation Email”). It is at this point - once I send the Confirmation Email - that a legally binding agreement between us will be formed. That legally binding agreement will apply these terms.
When you are placing your order, you will be required to acknowledge that you wish for access to my Offers to be provided to you immediately and that you acknowledge in requesting immediate access that you will lose any legal right to change your mind and cancel this agreement and you accept and understand that no refund will be provided if you change your mind.
In the event I am unable to fulfill your order and deliver my Offers I shall notify you by email and provide you with a full refund of the purchase price paid.

Fees and Charges
The fees for each of my Offers are set out on the sales page for each offer on my website.
The fee shall be paid by you directly through my website or your Stripe invoice
Should you make a deposit payment it shall be non-refundable unless I fail to deliver my Offers by reason of my own fault or failure.
Should you decide to no longer partake in a program with a deposit payment plan -- the deposit is still non-refundable.
Time shall be of the essence in respect of the payment of the fees, any installment of the fees and/or any deposit.
Payment of the fees shall be made without deduction, set off or any form of withholding except as is required by law.
Cleared payment of the fees or the first payment of any installment arrangement must be received by me before you are entitled to access my Offers.
Where you wish to make payment of the fee by credit or debit card then you authorize me to charge your debit or credit card to obtain payment of the fee. In the event payment is rejected by your debit or credit card provider, or payment fails, but you have still received access to my Offers then you agree to be responsible for payment of the Fee within 7 days from access to my Offers being provided.
I reserve the right to vary the price of my Offers at any time. The fees that are shown on my website at the time your purchase is made is the price that you will be required to pay.

Late Payment
If payment of my fees or any installment is beyond 7 days overdue, then I shall be entitled to any or all of the following remedies:
to withhold delivery of my Offers or access to any associated Sessions, Group Sessions, groups, areas or resources until payment has been made in respect of the outstanding amount;
to remove you from any groups, private areas, or similar resources which have been provided as part of my Offers.
You are responsible for ensuring that payment of the fees and any installments are paid in full and on time in accordance with the payment terms you select at the checkout.
In the event your account is beyond 30 days overdue I shall be entitled to instruct a collection agent or lawyer to seek recovery of the Fee along with any late payment fee and any accrued costs incurred in taking such action.

Refund Policy
So that Client is fully invested, no refunds will be issued
In instances where you are purchasing access to my Offers which include digital resources you will receive instant access to the content and I am unable to offer refunds if you change your mind. Please consider the information about each of my Offers carefully before purchasing.
If I run in person events then I will only provide a small number of tickets and as a result I will not be able to provide a refund if you are unable to attend, however, where possible if a third party does wish to attend in your place I will support you to change the attendee details.
No chargeback or threatened chargeback claims from your debit or credit card provider will be accepted by me. Should you have any concerns about my Offers then you agree to raise your concerns with me in accordance with these terms. In the event you choose to pursue a chargeback claim without first contacting me, then you accept that such action shall constitute a breach of these terms and you shall indemnify me for the repayment of any charges, costs or fees imposed on me by your debit or credit provider or my merchant service provider as a result of your actions, along with my reasonable costs for dealing with the matter calculated at a rate of $100 per hour.

Cancellation and Termination
I reserve my right to terminate your access to my Offers and any associated Sessions, groups or resources, with immediate effect, and without refund, if you:
commit a material breach of your obligations under these terms; or
fail to provide payment of any amount due as and when it becomes due; or
have a bankruptcy petition presented against you or you are subject to a bankruptcy order; or
enter into an insolvency arrangement; or
are otherwise unable to pay your debts; or
cease trading or an administration or winding-up order is made or an administrator or receiver is appointed over your business.
I shall be entitled to limit or cancel your access to my Offers or suspend, and/or terminate the arrangement without refund, whether paid or remaining due and payable, if I reasonably determine that you are:
becoming disengaged, disruptive or if you impair the provision of my Offers or the enjoyment of my Offers by any of my Clients; and/or
failing to follow or abide by any of the terms set out within this document or any other terms or guidelines as may be agreed whether such action constitutes a material breach or not.
all clauses which either expressly or by their nature relate to the period after the delivery of my Offers or expiry or termination of the same shall remain in full force and effect; and
you will no longer have any access to any private groups, Sessions or Content, unless I have expressly agreed in writing otherwise.; and
you shall cease to use, either directly or indirectly any Confidential Information received as part of my Offers, and shall immediately return to me or destroy any documents, materials or resources in your possession or control which contain a record of any Confidential information.
Upon termination of this arrangement for any reason:
You shall have the right to cancel your access to my Offers by providing notice to me by email to [email protected]. Please be advised that despite cancellation, no refunds will apply.
Upon cancellation or termination pursuant to these terms and conditions, any outstanding payments shall become immediately due and payable.

Confidentiality
Confidential Information for the purposes of these terms excludes any information that:
was already known to me prior to being provided with that information by you;
is already accessible in the public domain;
is provided to me by a third party separately from these terms and without any breach of these terms; or
is produced, developed or collated by us independently of you and without any breach of these terms.
In order to benefit fully from my Offers you accept that in some cases you may be encouraged to disclose Personal Data and / or Confidential Information. I understand and respect the value of such information and shall not, either directly or indirectly, communicate or disclose, make available to, or use for my own purposes, your ideas, know-how, business practices, concepts and techniques, plans, trade secrets, and other confidential and/or proprietary information (collectively, “Confidential information”) that you may disclose to me as part of your use of my Offers.

Liability
I do not warrant or guarantee that your access to my Offers will be:
accessible via your particular hardware or software;
free from interruptions or errors;
free from defects;
suitable for your particular business situation or circumstances.
I shall not be liable (whether caused by me, my agents, employees or otherwise) to you for:
any indirect, consequential or special damages, losses or costs;
any loss of profits, business, data, reputation or goodwill or any such anticipated Losses;
any failure to deliver my Offers where I am prevented due to a reason beyond my reasonable control; or
any losses arising from your choice of my Offers or your use of my Offers once delivered.
Notwithstanding the remainder of this clause, I do not intend to exclude or limit my liability to you where it would be unlawful to do so. I do not (a) limit of exclude liability for death or personal injury caused by my negligence or the negligence of my employees, agents, or subcontractors; (b) limit or exclude any liability for fraud or fraudulent misrepresentation; (c) limit any liabilities in any way that is not permitted under applicable law; or (d) exclude any liabilities that may not be excluded under applicable law.
I have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity. To the maximum extent permissible at law, my aggregate liability to you in connection with these terms howsoever arising in contract, negligence or otherwise, is limited.
Your purchase of my Offers and compliance with these Terms and Conditions does not constitute or imply any business relationship, other than as set out within these terms.
When purchasing my Offers, you will have access to information, services and resources designed to benefit you but it is your responsibility to take action and to implement the necessary information received and/ or the skills or tools shared. Your success and any results you achieve will depend on your own efforts, experience, knowledge and personal circumstances and any other factors which are outside of my control. On this basis, I do not guarantee that any particular results or success will be achieved.
I have made every effort to accurately represent my Offers. Any testimonials and/or examples of results or success experienced are not intended to represent or guarantee that anyone will achieve the same or similar results. As with any business endeavor, there is an inherent risk of loss of capital and I make no guarantee, representation or warranty with respect to any results that can be achieved through use of my Offers.
I shall not be liable to you where I have informed you of a problem with my Offers and provided you with a free update to resolve any problem and you have failed to apply the update, or where any damage is caused due to your failure to follow any instructions or guidance I provide.
Except as expressly provided in this Agreement, I do not make any guarantees, representations, or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall I, be liable to you for any indirect, consequential, or special damages. Notwithstanding any damages that you may incur, the entire liability of me, and your exclusive remedy, shall be limited to the amount paid by the Client under this Agreement. You agree and acknowledge that this clause is fair and reasonable given the nature of these terms and the provision of my Offers.
The information on this Site and in my social media content which is available outside of my Offers is intended for entertainment and information purposes only and does not constitute advice including, but not limited to, medical, nutritional, scientific, physical, legal, financial or mental health advice. Should you require advice under any of these heads then you should contact a professional directly. The information on this Site is provided without any representations or warranties, express or implied.
If you are undergoing medical and / or professional help concerning your physical or mental health, you should inform your practitioner of the extent of my services provided to you. If you have any underlying physical or mental health conditions, you should check with your practitioner whether any limitations are recommended in respect to your engagement with the content available on this Site.
Although reasonable efforts are made to update the information on this Site, I make no representations, warranties or guarantees, whether express or implied, that the content on my Site is accurate, complete, or up to date.
This Site may contain links to other sites. These sites are not under my control, and I cannot be responsible for any actions or events arising from you following any links from this Site. Links are provided for informational purposes only and should not be interpreted as approval or endorsement by me.
Any comments on the review sections of products or social media channels are not endorsed or verified by me. I am not responsible for the comments on my Site made by third parties. Should I become aware of comments which are likely to be distressing I will remove them from my Site. Removal of comments does not indicate that any compensation will be awarded, it will not, comments are removed to ensure enjoyment for Site users.

Merger

This document reflects the entirety of the agreement between the Parties, and reflects a complete understanding of the Parties with respect to the subject matter. This Agreement supersedes all prior written and oral agreements and representations.

Modification & Jurisdication

This Agreement may not be amended, altered, modified, or supplemented, except in a writing signed by the Parties to this Agreement. No breach of any provision of these Terms and Conditions shall be waived except with the express written consent of the party not in breach.
If any provision of these Terms and Conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions of these Terms and Conditions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant provision will be deemed to be deleted).
These terms are made for the benefit of you and us, and they are not intended to benefit any third party or be enforceable by any third party.
Failure of any Party to this Agreement to enforce any provision of this Agreement shall not be deemed or construed as a waiver or limitation of that Party’s right to subsequently enforce and compel strict compliance with every provision of this Agreement

Dispute Resolution

Every effort will be made to deliver my Offers in accordance with these Terms and Conditions but I shall not be liable for any delay or failure in provision of my Offers should I be prevented or delayed due to any act, event, omission or accident beyond my reasonable control (“Event”), including but not limited to any of the following: natural disaster (which shall include but not be limited to fire, flood, earthquake, windstorm or other natural disaster), extreme adverse weather conditions, disease, epidemic or pandemic, strike, industrial action, lock out, war or threat or preparation for war, civil war, civil commotion, riot, armed conflict, imposition of sanctions, embargo, terrorist attack, nuclear, chemical or biological contamination or sonic boom, explosion, delays in transit, malicious or accidental damage, collapse of building structures or failure of plant or machinery, loss at sea, any act or omission of a telecommunications officer or third party supplier of services, or any other circumstances beyond my control. Should an Event occur then time of delivery of my Offers shall be extended until a reasonable time after the Event preventing or interfering with the delivery and access to my Offers, and under no circumstances will I be liable for any loss or damage suffered by you as a result thereof.
Where an Event arises, I shall provide you with a notice in writing sent to the email address which you provide to me, and which it shall be your duty to inform me should it change, setting out the nature and extent of the Event and any steps I am taking to mitigate the impact and effect of the Event.
Should the Event continue for longer than 6 months then either one of us shall be entitled to terminate these terms by providing the other with 14 days’ notice in writing. Termination in these circumstances shall be without prejudice to the rights of either of us in respect of any breach of these Terms and Conditions occurring prior to termination. Any refunds will be considered at our discretion.
You agree that no other representations have been made by me to induce you into purchasing my Offers and no modification or variation to these Terms and Conditions shall be effective unless agreed in writing.
In the event a dispute arises in connection with this Agreement and the provision of my Offers which is incapable of being resolved by mutual consent then we both agree to submit the matter for mediation by an independent mediator. In the event a resolution is still not possible following mediation then either Party shall be at liberty to commence legal action.
This Agreement shall be governed and construed in accordance with the laws of the State of California.

Non-Disparagement:

In the event of a dispute between the Parties to this Agreement, you agree not to engage in any conduct or communication, public or private, designed to disparage my Offers, or myself, or Alexandria Valenzuela. I agree not to engage in any conduct or communication, public or private, designed to disparage you